Privacy Policy

ReachGlob ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and related services (the "Service").

By using the Service, you consent to the data practices described in this policy.

Account Information: When you register, we collect your name, email address, company name, and password.

Contact Data: You may upload contact lists (names, email addresses, custom fields) to use with your campaigns. You retain ownership of this data.

Email Content: We store email templates, campaign content, and drafts you create within the Service.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, and timestamps.

Email Tracking Data: When you send campaigns, we collect open rates, click rates, bounce data, and engagement metrics.

Payment Information: Payment processing is handled by Stripe. We do not store your full credit card number.

Gmail Integration Data: If you connect your Gmail account via OAuth, we access your Gmail sending capabilities and profile information. We do not read or store the contents of your inbox.

We use the information we collect to:

- Provide, maintain, and improve the Service

- Send your email campaigns and track their performance

- Process payments and manage subscriptions

- Send you service-related notifications and updates

- Provide customer support

- Detect and prevent fraud, abuse, and security incidents

- Comply with legal obligations

ReachGlob's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

- We only request access to the Gmail scopes necessary to send emails on your behalf and read basic profile information.

- We do not use Gmail data for advertising purposes.

- We do not allow humans to read your Gmail data unless required for security purposes, to comply with applicable law, or with your explicit consent.

- We do not transfer Gmail data to third parties except as necessary to provide the Service, with your consent, or as required by law.

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, email delivery).

Legal Requirements: When required by law, regulation, or legal process.

Business Transfers: In connection with a merger, acquisition, or sale of assets.

With Your Consent: When you explicitly authorize us to share information.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure authentication (JWT tokens), and encrypted password storage (bcrypt hashing).

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at support@reachglob.com.

Campaign analytics and tracking data may be retained in anonymized form for service improvement purposes.

Depending on your location, you may have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request deletion of your data

- Export your data in a portable format

- Withdraw consent for data processing

- Disconnect third-party integrations (e.g., Gmail) at any time from your Settings page

To exercise these rights, contact us at support@reachglob.com.

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies.

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at:

Email: support@reachglob.com

Website: https://reachglob.com